Technical Support Regulations
Technical support is available and provided only to authorized UAB GetGPS Partners.
For any kind of Wialon platform, Wialon Hosting or Wialon Local, technical support is available on monthly subscription.
Partners who purchase Wialon Local solution and are the administrators of their servers and take full responsibility for stable operation and maintenance of the servers and undertake to comply with all technical requirements listed in requirements section.
Non-compliance with system requirements, especially in terms of server hardware and software, can lead to unpredictable consequences and cause risks of system malfunction and even data loss. In the most severe cases, technical support may not be possible.
Technical support is provided via email after receiving a support ticket to support@getgps.eu
Technical support is provided in English and Russian language.
Technical support team works for you rendering qualified services and consultations.
Reply time is counted beginning from the last received email from the authorized GetGPS Partner and their technician specialists.
In order to guarantee a timely and profound technical support when sending a request to GetGPS technical support team a Partner should specify the following information:
Please note that one ticket should contain only one question. If there are several issues, a separate ticket should be created for each of them.
A ticket is considered as handled and preliminary closed after sending a response to the Partner.
While communicating with the technical support specialists the Partner must adhere to the norms of respect and courtesy. In case of rude behavior in the course of communication, GetGPS may consider the refusal to provide technical support to the Partner.
The Partner bears all responsibility for the correctness of specified email address and any losses or any other adverse consequences caused by the illegal use or violation of the specified email address.
Requests from Partner's end users are not considered. These requests must be forwarded to the Partner as a service provider.
Important note: To ensure stable and uninterrupted operation of Wialon Local version, you need to have a qualified IT technician in your team who is skilled in server, network, software and database administration. Please note that GetGPS technical support applies only to the supplied software, and does not cover any issues beyond it.
GetGPS may unilaterally change and modify its Technical Support Regulations and any annexes.
Such changes and modifications are obligatory for all Partners as soon as posted on GetGPS website.